Quick Fix: Reconnecting to QuickCloud CDN

Updated at: 21/06/2025

Is your website suffering from slow loading times or broken images? A QuickCloud CDN connection issue might be the culprit. This quick fix guide provides simple, step-by-step instructions to troubleshoot and reconnect your website to the QuickCloud CDN, restoring optimal performance and user experience. Let's get your site back online swiftly and efficiently!

Step-by-Step Instructions

  1. Disable QuickCloud CDN

    • Disable QuickCloud CDN temporarily.
    Disable QuickCloud CDN temporarily.
    Disable QuickCloud CDN

  2. Update Website URL and Cache

    • Add 'www' to your website URL in your website's settings (both site address and WordPress address). Re-login after saving.
    • Refresh your domain key in your Lightspeed caching plugin.
    Refresh your domain key in your Lightspeed caching plugin. Refresh your domain key in your Lightspeed caching plugin.
    Update Website URL and Cache

  3. Reconnect QuickCloud CDN

    • Refresh the QuickCloud CDN page until the URL shows 'www'.
    • Re-enable QuickCloud CDN in both your website's dashboard and your QuickCloud account.
    Re-enable QuickCloud CDN in both your website's dashboard and your QuickCloud account. Re-enable QuickCloud CDN in both your website's dashboard and your QuickCloud account.
    Reconnect QuickCloud CDN

  4. Update CNAME Record

    • Update your CNAME record in your hosting account's Zone Editor with the CNAME provided by QuickCloud.
    Update your CNAME record in your hosting account's Zone Editor with the CNAME provided by QuickCloud.
    Update CNAME Record

  5. Wait for DNS Propagation

    • Wait for the DNS status to update (approximately one minute).
    Wait for the DNS status to update (approximately one minute).
    Wait for DNS Propagation

  6. Regenerate SSL Certificate

    • Allow 10 minutes for SSL certificate regeneration.
    Allow 10 minutes for SSL certificate regeneration.
    Regenerate SSL Certificate
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Tips

  • If your DNS status fails, it's likely due to a missing 'www' in your URL or incorrect order of operations. Starting over is the best approach.
  • After refreshing the domain key, it may take a minute for approval.
  • QuickCloud prefers using 'www' in the URL for optimal integration with Lightspeed.
  • Updating the CNAME record is sufficient; you don't need to update your DNS settings.

Common Mistakes to Avoid

1. Incorrect Configuration File

Reason: Using an outdated or incorrectly configured QuickCloud CDN configuration file can prevent successful connection.
Solution: Replace the configuration file with the latest version from the QuickCloud CDN portal or verify all settings within it are accurate.

2. Firewall Restrictions

Reason: Firewalls or security software may be blocking communication between your server and the QuickCloud CDN.
Solution: Configure your firewall to allow outbound connections to QuickCloud CDN's specified IP addresses and ports.

3. Typographical Errors in the CDN URL or API Key

Reason: Even a small typo in your CDN URL or API key will prevent proper authentication and connection.
Solution: Carefully double-check for any typos in the CDN URL or API key, ensuring case-sensitivity is correct.

FAQs

Why is my website not loading properly after a QuickCloud CDN outage?
A QuickCloud CDN outage or misconfiguration can prevent your website's content from loading correctly. This results in slow loading times, broken images, or even a complete failure to access your site. Reconnecting to the CDN usually resolves this.
What if I've tried the troubleshooting steps and my website is still not working?
If the provided troubleshooting steps don't resolve the issue, contact QuickCloud support directly. They can help diagnose more complex problems or investigate potential network issues on their end.
How can I prevent QuickCloud CDN connection problems in the future?
Regularly check your CDN configuration settings to ensure everything is correctly configured. Monitor your website's performance and look for any signs of degradation. Proactive monitoring can help identify potential problems early.