Frustrated with a faulty NordVPN connection? This step-by-step guide provides the solutions you need to troubleshoot common NordVPN problems. From simple fixes like checking your internet connection to more advanced techniques, we'll help you regain your secure and private online experience. Let's get you back online quickly and safely.
Methods: Check Account Status and Payment
Step-by-Step Instructions
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Check Account Status
- Verify your NordVPN account is active and all subscription fees are paid.
- Note that payment processing can take time (up to 40 minutes for credit cards/iDeal, up to 24 hours for crypto).
Check Account Status
Methods: Switch Protocols and Servers
Step-by-Step Instructions
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Optimize Server and Protocol
- Try different NordVPN servers; some might be overloaded.
- Use the Quick Connect function for automatic server selection.
- Switch between UDP and TCP protocols (UDP is faster, TCP is more stable). Change this in the NordVPN app's general settings.
- Experiment with different tunneling protocols.
Optimize Server and Protocol
Methods: Reset or Reinstall the NordVPN App
Step-by-Step Instructions
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Reset or Reinstall the NordVPN App
- Open settings, go to Advanced, and run the Diagnostics tool. Select 'Reset app'.
- Reinstall the app.
Reset or Reinstall the NordVPN App
Methods: Change DNS Servers to Cloudflare
Step-by-Step Instructions
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Change DNS Servers to Cloudflare
- This is not provided by NordVPN and is at your own discretion.
- Right-click network icon, select Network and Sharing Center, change adapter options, right-click adapter, choose properties, select Internet Protocol Version 4 (TCP/IPv4), properties, use the following DNS server addresses, enter Cloudflare DNS addresses.
- System Preferences, Network, select interface, Advanced, DNS tab, click +, enter 1.1.1.1 and 1.0.0.1, click OK.
- Linux, Android, and iOS instructions are also provided in the video.
Change DNS Servers to Cloudflare
Common Mistakes to Avoid
1. Incorrect Server Selection
Reason: Choosing an overloaded or geographically distant server can lead to slow speeds or connection failures.
Solution: Try connecting to a different server, preferably one closer to your physical location or with lower load.
2. Firewall or Antivirus Interference
Reason: Security software can sometimes block NordVPN's connection attempts.
Solution: Temporarily disable your firewall and antivirus software to see if that resolves the issue, and then re-enable them and add NordVPN to the exceptions list.
FAQs
Why is NordVPN not connecting at all?
There are several reasons why NordVPN might fail to connect. Start by checking your internet connection – ensure you're online and have no other network issues. Then, try restarting your router and computer. If the problem persists, check your NordVPN subscription status, try connecting to a different server, and ensure your firewall or antivirus isn't blocking NordVPN. If all else fails, contact NordVPN's support for assistance.
My connection keeps dropping with NordVPN. What should I do?
Intermittent drops can be caused by several things. First, try connecting to a different server, ideally one closer to your geographical location. Check for network congestion by running a speed test; if your internet is slow, that could cause drops. Make sure your NordVPN app is up-to-date. If you're using a public Wi-Fi network, the connection might be unstable; try a wired connection if possible. Finally, consider disabling any other VPNs or proxy services that might be conflicting with NordVPN.