Troubleshooting Mod Messaging 5.2 License Issues: A Step-by-Step Guide

Updated at: 08/07/2025

Are you facing frustrating license problems with Mod Messaging 5.2? This step-by-step guide provides clear solutions to common activation issues. We'll cover troubleshooting techniques, from verifying your license key to resolving conflicts with other software. Whether you're a seasoned user or a newcomer, this guide will help you regain access to Mod Messaging 5.2 quickly and efficiently. Let's get started!

Step-by-Step Instructions

  1. Verify License File and Server Configuration

    • Ensure the license file is created using the MAC address of the corporate ethernet interface of the messaging application server.
    • Verify that the Tomcat service is running and set to automatic.
    • Confirm the license URL and port are correctly entered in the licensing tab in VMSC.
    Confirm the license URL and port are correctly entered in the licensing tab in VMSC. Confirm the license URL and port are correctly entered in the licensing tab in VMSC. Confirm the license URL and port are correctly entered in the licensing tab in VMSC.
    Verify License File and Server Configuration

  2. Verify License Access and Status

    • Copy-paste the license URL from the VMSC licensing tab into a web browser. Verify that you can load the web page and view the installed licenses.
    Copy-paste the license URL from the VMSC licensing tab into a web browser. Verify that you can load the web page and view the installed licenses.
    Verify License Access and Status

  3. Check and Recreate IIS Certificates

    • If the license status shows an error or restricted mode (potentially resulting in error 3504), check the certificates (ca.txt and x509.txt) within Internet Information Services.
    • Access the IIS Manager (inetmgr) to verify the presence of ca.txt and x509.txt certificates under the Messaging Application Server's Licensing Service.
    • If certificates are missing, recreate them using the 'create_and_install_se.cmd' script (located in the 'aore support' scripts folder under the C drive). Ensure this file size is greater than 32KB; otherwise, contact support.
    • Rename the old 'create_and_install_se.cmd' file and replace it with the correct one obtained from support. Then, run 'recreate_licensing_service.vbs' script.
    Rename the old 'create_and_install_se.cmd' file and replace it with the correct one obtained from support. Then, run 'recreate_licensing_service.vbs' script. Rename the old 'create_and_install_se.cmd' file and replace it with the correct one obtained from support. Then, run 'recreate_licensing_service.vbs' script. Rename the old 'create_and_install_se.cmd' file and replace it with the correct one obtained from support. Then, run 'recreate_licensing_service.vbs' script. Rename the old 'create_and_install_se.cmd' file and replace it with the correct one obtained from support. Then, run 'recreate_licensing_service.vbs' script.
    Check and Recreate IIS Certificates
    • Re-verify the certificate presence in the IIS console and the license status in the VMSC licensing tab. The status should now be normal.
    Re-verify the certificate presence in the IIS console and the license status in the VMSC licensing tab. The status should now be normal.
    Check and Recreate IIS Certificates
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Tips

  • Contact support if 'create_and_install_se.cmd' file size is less than 32KB.

Common Mistakes to Avoid

1. Incorrect License Key Entry

Reason: Typos or incorrect copying of the license key are frequent errors, leading to activation failure.
Solution: Double-check the license key for typos and ensure it's entered exactly as provided.

2. Firewall or Antivirus Interference

Reason: Security software might block Mod Messaging 5.2 from accessing necessary activation servers.
Solution: Temporarily disable your firewall or antivirus software to allow activation, then re-enable after completion.

FAQs

My Mod Messaging 5.2 license key isn't working. What should I do?
First, double-check that you've entered the key correctly, including all hyphens. If the problem persists, ensure you're activating it on the correct computer and haven't exceeded the allowed number of activations. Contact Mod Messaging support if needed for further assistance.
I've already activated Mod Messaging 5.2, but I'm getting a license error message. Why?
This could be due to several reasons: a conflict with other software, corrupted installation files, or a problem with your computer's system clock. Try restarting your computer, reinstalling Mod Messaging, and checking your system date and time. If the problem continues, contact support.
I lost my Mod Messaging 5.2 license key. How can I retrieve it?
Check your purchase confirmation email from Mod Messaging. It should contain your license key. If you can't find it, contact Mod Messaging support; they can assist in retrieving your key or provide instructions on how to purchase a replacement license.