Enable Splashtop Remote Access in Addigy: A Step-by-Step Guide

Updated at: 03/07/2025

Need seamless remote access to your managed devices through Addigy? This step-by-step guide shows you how to easily enable Splashtop remote access, streamlining your workflow and boosting efficiency. We'll walk you through the configuration process, ensuring a smooth and secure remote connection to your Macs and PCs. Get started today and experience the power of centralized remote management with Addigy and Splashtop.

Step-by-Step Instructions

  1. Access Addigy Integrations

    • Log into your Addigy tenant and click on 'Account'.
    • Click on 'Integrations'.
    • Ensure you have the necessary permissions (Owner role or custom role with integration permissions). Contact your Addigy admin if needed.
    Ensure you have the necessary permissions (Owner role or custom role with integration permissions). Contact your Addigy admin if needed. Ensure you have the necessary permissions (Owner role or custom role with integration permissions). Contact your Addigy admin if needed. Ensure you have the necessary permissions (Owner role or custom role with integration permissions). Contact your Addigy admin if needed.
    Access Addigy Integrations

  2. Enable Splashtop Integration

    • Navigate to the 'Third-party Add-on' section and click 'Splashtop'.
    • Enable Splashtop by flipping the switch to 'Enabled'.
    • This may take up to 30 minutes to propagate).
    • Click 'Save'.
    Click 'Save'. Click 'Save'. Click 'Save'. Click 'Save'.
    Enable Splashtop Integration

  3. Configure Splashtop Policy Settings (Optional)

    • Go to the 'Policies' page and select the policy where you enabled Splashtop.
    • You can adjust settings like prompting end-users when starting a new session.
    Configure Splashtop settings (optional): You can adjust settings like prompting end-users when starting a new session. Configure Splashtop settings (optional): You can adjust settings like prompting end-users when starting a new session.
    Configure Splashtop Policy Settings (Optional)

  4. Initiate Remote Connection

    • Go to the 'Devices' page, select your macOS device, and click 'Splashtop'.
    • Click 'Start Connection' and open the Splashtop RMM.
    • Enter the local password for the device to access it remotely.
    Enter the local password for the device to access it remotely. Enter the local password for the device to access it remotely. Enter the local password for the device to access it remotely.
    Initiate Remote Connection
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Tips

  • Ensure you have the correct permissions to enable Splashtop. Contact your Addigy admin if you encounter issues.
  • Enabling Splashtop can take up to 30 minutes to fully propagate to all devices.
  • Consider using the advanced settings to customize the Splashtop session display (Support banner, Addigy banner, or user name).
  • Make sure the Splashtop streamer is installed on your Windows or Mac device.

Common Mistakes to Avoid

1. Incorrect Splashtop Streamer Version

Reason: Using an incompatible or outdated version of the Splashtop Streamer application on the endpoint device can prevent successful connection.
Solution: Ensure the correct and latest Splashtop Streamer version compatible with Addigy is installed and updated on the endpoint.

2. Firewall or Network Restrictions

Reason: Firewalls on either the endpoint device or the network can block the necessary ports for Splashtop to function, preventing remote access.
Solution: Configure firewalls on both the endpoint and network to allow the required ports for Splashtop communication (typically TCP ports 80, 443, and custom ports as needed).

FAQs

What if I encounter errors during the Splashtop configuration within Addigy?
Check the Addigy logs for detailed error messages. Common issues involve incorrect API keys, network connectivity problems, or insufficient permissions. Verify your Splashtop streamer installation on the target devices and ensure they're properly communicating with the Splashtop server. If the problem persists, consult Addigy and Splashtop's support documentation or contact their support teams for assistance.